Refund Process

This Refund and Cancellation Policy details the terms and procedures for cancellation, deposit refunds, and service adjustments for custom kitchen and bathroom remodeling design services provided by kitchenremodelhub.

1. Nature of Deposit Transactions

kitchenremodelhub provides customized design consultation, layout planning, and project specification services across Europe.

Service Booking Deposit: Payments processed through this website represent initial service deposits to allocate professional design time, review property intake submissions, and prepare custom project layouts.
No Physical Deliveries: Our services consist entirely of professional consultation and digital project deliverables. This website does not sell, ship, or store physical merchandise or retail inventory.

2. Cancellation & Refund Eligibility

Because our services involve immediate resource allocation upon intake confirmation, refund eligibility is structured as follows:

Cancellation Within 24 Hours (Before Work Begins): Clients may cancel their booking within 24 hours of deposit payment for a full refund, provided our design team has not yet commenced the formal intake review or preliminary layout drafting.
Cancellation After Work Commences: Once intake evaluation or layout preparation has commenced, deposit payments become non-refundable to cover dedicated design time and technical assessment performed up to that point.
Duplicate or Erroneous Transactions: In the event of an accidental duplicate transaction or verified billing error, full refunds will be processed upon written notification and verification.

Your booking reference number or transaction confirmation details.
The email address associated with the service deposit booking.
A brief statement outlining the reason for your cancellation request.

Eligible refund requests will be reviewed within 2 to 3 business days. Approved refunds will be issued to the original payment method used during the initial booking.

4. Service Adjustments & Design Modifications

If the delivered initial layout concepts or project specifications do not align with the details submitted in your original intake form, you may request design adjustments within 7 days of receiving your digital project files. Our team will review your feedback and provide revisions in accordance with your agreed service scope.

5. Governing Framework

This policy is executed in accordance with applicable European consumer rights standards relating to custom professional services and digital service contracts, wherein performance begins upon client instruction and intake completion.

6. Contact Information

For questions regarding cancellation status, deposit handling, or refund requests, please contact us at:

Email: bathroom@kitchenremodelhub.com